At EasyToys.com you have the right to return an item within 30 days without providing a reason (right of withdrawal). Within this period you can view, review and / or try on the product as you do in a store, unless stated otherwise. To make the return shipment process as fast as possible, you can use our return form .
To cancel or return (recall) you can also use the Model cancellation form . You have the right to cancel your purchase within 30 days. For all conditions, read on below.
After canceling your order, you must return the items within 30 days after the cancellation has been reported.
By registering your return shipment in advance, your return shipment can be processed quickly.
Both clothing and other items can be returned at EasyToys.com. When returning your order, make sure that your return shipment meets the following requirements :
With every delivery you will receive a delivery and return receipt. To use your right of withdrawal, it is sufficient to send this receipt. You can also fill out the withdrawal form to indicate that you want to use the right of withdrawal. However, you are not required to use the withdrawal form, because you also have the right of withdrawal without a form.
With the application of the right of withdrawal, your possible payment obligation does not expire. You will have to pay within the specified period. If a credit has accurred in the return process in our administration and you have paid the order in advance with Ideal, we will refund this immediately. If you return the entire order, the shipping costs will be cancelled. We will pay you back with the same payment method that you used to pay us.
We will refund the full purchase amount as quickly as possible, at the latest within 14 days after cancellation. Dissolution occurs from the moment that you have informed us of the cancellation of the purchase.
If the product nevertheless appears to be used or damaged, we may charge costs for depreciation.
You are only liable for the depreciation of the goods that results from the use of the goods if the use goes beyond what is necessary to determine the nature, characteristics and operation of the goods.
Attention! The following products, if the package is no longer sealed, cannot be returned for hygiene reasons (this is also legally stipulated):
The above items can only be returned if the items appears to be defective. Defects must be reported to EasyToys.com as soon as possible. You can do this through our return form / cancellation form .
You will find a label with a return address on the delivery note of your order. The costs for a return shipment, if you choose to pay afterwards on invoice, are yours to pay (estimated shipping costs: € 5.50 via DHL For You). If you have paid in advance, you can use the reply number sticker on your packing slip. The original shipping costs will be removed on the invoice after receiving the return shipment if you return the entire order.
If you want to return an item, use our return form / cancellation form so that we can process your return quickly.
Cancellation of your order
Every order can be cancelled without providing a reason, provided that this order has not yet been shipped. Once your order has been shipped, you will receive a shipping confirmation from EasyToys.com. Do you want to cancel your order after you have received an order confirmation? Then answer your order confirmation or contact us by telephone or complete the return form / cancellation form . The cancellation of the order will be confirmed by email. Once your cancellation request has been confirmed by us, EasyToys.com will refund the amount paid within 14 days after cancellation.
To cancel (revoke) you can also use the Model revocation form . You have 30 days for this.
The model cancellation form can be downloaded here: cancellation form