Complaints

Do you have a question or complaint about your order? Then you can always contact us so that we can handle your complaint immediately. Also have a look at our frequently asked questions page, perhaps you can find your question there.

We will respond to your complaint as quickly as possible, at least within 7 days.

Contact details for filing your complaint:

EDC Retail BV
EasyToys.com
Attn. Customer Service Team Leader
Phoenixweg 6
9641KS Veendam

If we are unable to resolve your request, you can submit a request to the Home Shop Disputes Committee or the European Online Dispute Platform (ODR). You can submit a request online at the website of the Home Shop Disputes Committee ( www.sgc.nl ) or the European online dispute platform ODR ( http://ec.europa.eu/consumers/odr/ ).